We want you to be satisfied with your purchase. To help achieve this goal, we accept returns for defective product or product that is in sent back in sellable condition within 30 days of purchase. To ensure that your return is processed in a timely manner, please adhere to the following guidelines:
- Please call 855-515-5999 and request an RMA number. No returns will be processed unless an RMA number is obtained and written clearly on the outside of the shipping package that contains the returned product.
- Returns must be shipped to the following address within 30 days of original purchase:
team 24x7 Outlet
5555 SW 107th - Building 100
Beaverton, OR 97005
- Product must be returned in original, sellable condition. All hang tags and product bags must be returned with merchandise. Footwear must be returned in the original shoe box and must be placed inside a shipping box. Please do not write or attach labels on the outside of the original shoe box or ship an original shoe box wrapped in shipping paper.
- Please complete the Product Return Form to indicate if you would like to return product for a refund or an exchange.This form must be included with the returned product. We will email you a copy when you call.
- You will be responsible to pay all shipping charges to return product to us. We will pay all charges to ship your exchange back to you.
- We will not accept returns for:
- Apparel items that contain markings from deodorant, make-up or any other item that cannot be removed
- Footwear items that have soiled soles or uppers
- Any item that is not defective and was purchased over 30 days ago.
- If you believe a product is defective and the defect is not visually obvious, please briefly provide details on the Product Return Form. All defective product will be inspected by our returns specialist. If the product defect can not be confirmed, we will return the item to you without issuing a refund or exchange.
- Refunds will be processed to the credit card used on the original order. Please allow 2 to 4 weeks for your exchange or refunds.